TelephoneFaults. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. Openreach is working to restore internet to homes in Torquay after a BMW crashed into a broadband box. Post 2 of 2. Normally a few times a year OR are out to fix the line despite the fact. Crime and scams. Thanks for your post @Joebananas. 33 for each day, after the two working days, that the service isn't. . 33 for each calendar day that the service is not. For example. they'll report the fault to Openreach to get fixed as quickly as possible, the same as any ISP but repeatedly phoning is pointless. endobj And your postcode. DebbieThanks Gandalf for taking a personal interest and I look forward to your update on the 28th. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. So sorry its from 10th February not wor. e. If they are, then raise it as a fault or escalate it as a complaint. £500K+ is less than what openreach charges so is a good price - not openreach's fault. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until it's fixed. Delayed repair following a total loss of service 2. Phone or broadband problems? Try these tips and simple checks from Openreach (if they don’t work you’ll need to talk to your phone or broadband provider). It has been flagged with sky customer services and upgraded to an official complaint with them. Now future firmware updates are also due to end. I'm hoping somebody might be able to give me some advice on next steps, or if anyone can help put this in front of the right person at Openreach even better. State it is a repeat of a known problem with a long history (I don't think they have access to this type of information unlike the actual support). You then say you have 36MbpsAll, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. Morning everyone, I've been struggling with my TalkTalk service for a while, A couple of Openreach engineers have visited and advised that I need a new overhead cable but they both said it is a tricky job as we live on a main road. 2kWp system, SE facing, >1% shading, installed March 2019. Re: 2 MONTHS and counting to fix an Openreach connection issue. My Home phone line was not in use for a couple of year we were using MIFI Device. Openreach have requested we review the report on 09/05/2020 as the work is likely to. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in theMy wife didn't see anyone come out but at this point that doesn't matter. PN have just passed this back to Openreach as the PN op confirmed that the line quality was very poor. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. Openreach Repair Telephone Faults Cost Example: Updated 01/04/13. £9. He then left and didn't come back. Any fault reported after 13:00 will be cleared by 13:00 the next working day. 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailIf the bridge tap is before the master socket then it is Openreach who have the responsibility to remove it. The official line is that you must call in Openreach to fix it. Openreach failing to respond or fix fault. Guess what It has not been fixed phone line still dead. You can also look at our superfast and ultrafast homeowner guides which have advice on some simple checks you can do. The exchange is St Annes (Lancsashire)Simply get a pin, unfolded paper clip or a SIM card removal tool and press the reset button on the side of your ONT. £9. 3. Openreach have called just now and they say they fixed the fault in the 26th. Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12. By selecting Accept, you are agreeing to our cookies. It is covered by "line rental etc" if the fault is unambiguously in the Openreach network system. My FTTP installation was due to go live 15th July but has been delayed due to an underground fault. 33 for the full day you had. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. Are you seeing slow speeds over WiFi ? Thanks Karl. He said it would all be up and running in 48 hours. I have recently had a week without phone service which was eventually rectified by Openreach repairing the wiring on the telephone pole. I would would therefore be grateful if anyone could inform me about whether the OpenReach engineers activated my line or not, and when I will finally get to use my PlusNet service which I have waited for such a long time now, to actually be able to use. Mark as New; Bookmark; Subscribe. 49 per month per line; If your business is heavily phone or internet-based, we highly recommend that you choose one of our enhanced care level packages so that we can repair any problems and get you back up and running as soon as possible. The customer faults are not faults on the Openreach network and MBORC faults need to be subject to a valid contractual MBORC declaration meaning that the cause of the fault was outside of Openreach’s ability to control. 6 Appended to Volume 7 of the WFTMR. Level 4 Clear. How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. Between now and July 1, 2015, engineers must fix 70 per cent of fault repairs within one to two working days of notification — instead of less than two-thirds today. Thanks for getting back to me I've booked the engineer visit and I've updated the ticket 220635700 with the appointment details. Go to the fix. Repair appointment: 07701407771 Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. Off. This has been passed internally within Openreach for their 2nd stage teams, so the fault case is still o. Openreach won’t fix our fault. com Blue Light. 00, clear by 23. Delayed repair following a total loss of service . And we can. . The same day as I posted above. We are still working with Openreach for a final fix. Speak to your trader. Any faults related to your main phone. Re: 2 MONTHS and counting to fix an Openreach connection issue. All I have managed to find out is that it is an underground fault and Openreach have routed the fibre to the wrong place. You then say you have 36Mbps Turn the Openreach fibre modem's power off, then back on and wait five minutes for the Openreach fibre modem to attempt to reconnect. The majority of network faults, including plenty of major cable breaks, tend to be fixed within. e. Registered: 15-04-2016. By phone 0808 1002440. Re: Fibre cable connector broken by builders - BT think they can fix remotely. All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. All you can do is speak to the BT FTTP team 0800 587 4787General Chat Thread, Openreach - how long to fix a fault in General; Originally Posted by elsiegee40 Have you considered contacting one of the newspaper consumer champions?- Openreach state issue between exchange and cabinet or cabinet and property, some confusion over which one this was, appears to be between cabinet and property, underground cabling fault which should be fixed by 20th Aug. At the start of 2018 they followed that by telling Openreach to make sure their ducts were “ready for use” (i. 59 same day. I have been in contact with BT numerous times to try and get this fixed. Checking the Router Settings. Openreach have identified that we need a new line put in (very possibly because. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. Zen are an unbundled network meaning that they own and maintain their lines. Once it’s installed and breaks they won’t fix it for an indeterminate number of days, changing the. Possible Openreach MK2 fault 3 weeks ago Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight;Run tests to look for a fault and get a fix in less than 5 minutes Book an engineer visit for major faults Restart your router and get a call back if you're still having problemsAbout 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. It took over 3 weeks to get the repair done, getting permission for traffic lights, finding the duct was blocked, getting a contractor in to fix the duct etc. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. Speed dropped to 48Mbps. Thanks to everyone involved in helping me get this sorted. We'll charge you if the Openreach engineer was unable to find a fault with your service or the fault was found to be related to a condition in your property or garden. Openreach are taking sky for mugs and its the paying customer that goes without service. You should do a speed test and a ping test, try CMD and ping 8. even though there have been significant and long lasting impacts on Openreach and. Hi, Please can someone help. Depending on the kit status lights and reset details. Fix times. . The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. Checked local council website they have no application for any road works Tobe carried out on the road upto 23rd March. Blinking (any) Do you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. If someone has helped give them Like. 6Mbps, at least we could start using iPlayer and large downloads were not impossible if done overnight. Openreach Application Support Service Desk Escalation Contacts Level Name Telephone EmailFirst System 0800 085 1287 openreach. He was a young man ,very talkitive,so I asked him how long he worked for bt He informed me that it was. Post 2 of 2. Customers waiting for a new line to be installed must. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. no phone no broadband. Report post. I'll ask our network teams to chase them for an update. They have known about the issue for 3 weeks and have no idea when it will actually get don. mine) with the neighbour’s line and then ran for the hills. I appreciate that PN are entirely in the hands of OR onUpdate-- Open Reach engineer was scheduled to come out today 8am-1pm but has yet to turn up. 2kWp system, SE facing, >1% shading, installed March 2019. Some can take minutes, some can take weeks. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. Therefore, anything in this blog from this point on should be read as hypothetical. When BT came to fix a fault on the wire to the non master socket, I settled for a modern master socket which BT installed where the junction box was, and a length of cable which I installed to replace the faulty one. . . If you can prove a fault they have to fix or compansate. The wiring you install will be pivotal to their experience. If the fault is traced to that wiring then you are liable to receive a charge. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. But if your service isn't activated until Friday you'll be paid £18. My connection to my Sony smart TV is on wifi. Report post. We can see high errors occuring, interference being detected and sometimes we can even see a hard fault such as a high resistance joint or similar. . Option 2 for information on manholes and telegraph uk poles Option 3 to report an Openreach. If Open Reach have an open case to resolve and will come out and fix it,Once you’ve made us aware of your loss of service, we’ll have two working days to try and fix the problem. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers. Reply. If the answer is ‘yes’ to either of the two Covid-19 exposure questions, the job will be furthered for reappointment bySo, here we are. 49 per month per line; If your business is heavily phone or internet-based, we highly recommend that you choose one of our enhanced care level packages so that we can repair any problems and get you back up and running as soon as possible. Get in touch if you'd like us to call. So sorry its from 10th February not working not. Technically, You Have Damaged Openreach’s Infrastructure. The engineer said he's going to have. i contacted talktalk but they have failed to help solve this problem. 5 days to fix a fault seems excessive Hi beckyh81 Sorry for the delay. The reviews are not that accurate. even though there have been significant and long lasting impacts on Openreach and. Sometimes like has happened to the. 00, clear by 23. Level 1. Test with a known good phone and filter. 4th of November. Hi all, Having moved into a new home on the 11th of September, the house had numours phone ports dotted around, I went for BT. . Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. A what3words address is being provided in almost half of all calls and a quarter of chats reporting damage to Openreach. Start tracking. Regards, Karl. An Openreach engineer visited on the 2nd day and said the fault was between the poleOpenreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. Change your wireless channel - TalkTalk Help & Support Karl. First contact your Service Provider. No one I speak to seems to have any idea what's going on and it's taking way too long to fix the fault on my li. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. BT have confirmed they have seen the intermittent issues -, but when they have visited (10 times) the service is normally ok. My connection to my Sony smart TV is on wifi. Mortgage free July 2023When the Openreach engineer visits they’ll have a record of which cabinet your line is going through on their phone. 131 Views. This may be a wifi issue. The target for service maintenance level 2 is for us to fix a fault by 23:59 the working day after a communications provider reports it to us (Monday to Saturday, not including public and bank holidays). . Talk Talk did exactly the same to me in 2017. OK, we'll leave you to it, then. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. Bank Holidays) Having trouble with broadband or phone in your new-build home? Here are some things you can try. 00 clear by 12. Of course I'd have preferred to stay, why would we firstly join you and then actually renew our contracts. Fix broadband problems in my new home. The official line is that you must call in Openreach to fix it. You then say you have 36MbpsDo you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. I had a fault on my line. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. 1Mb to 1. In the meantime, I've been connected to TalkTalk 'fibre' for 3 weeks now but can not: play online xbox games, stream Netflix, stream Amazon and loading a web page takes ages and constantly times out. I approached the Opeanreach employee at the other house. 13th: An engineer supposedly shows up again and never contacts me. I've had a 'throttled' broadband service for 2 months now. I am now on my 6th or 7th Openreach engineer as none of them can fix the issue. Hi beckyh81 I can only apologize for this ongoing issue. The fibre cabinet is approx 400 metres fro. Cost of Parts £--- Unknown Until Fault Fixed! Hourly Rate £104 up to and including any part of any hour. I am due to get Full Fibre installed at the end of the month (OpenReach engineer visit is booked) but due to the long distance between my property and the closest telegraph pole where the fibre cables are on my road, I can't see how the OpenReach engineer will actually get me connected unless the OpenReach team dig a long trench. Tonight’s episode of the BBC ’s popular consumer affairs TV show, Watchdog, took BTOpenreach’s “ promises to keep the nation connected ” to task and heavily criticised the group for failing to fix broadband and. there is no connection. Are you seeing slow speeds over WiFi ? Thanks Karl. My connection quality and overall speeds have been decreasing since the day I went live to the point my download is now 3mbps and upload 0. I have had a weird line fault for the last week, which results in my having no (FTTC) dsl light on my openreach modem and an intermittent/no dialOpenreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. still waiting for an update from Openreach. And said their was a fault with the line, and it required a different engineer to fix. It's their responsibility to do anything necessary to fix the problem. The reason BT Openreach is special is. Sync 71288/12440Kbps @ 600m. Follow our simple step-by-step instructions to get your problem sorted. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. This includes everything in the local loop up to - BUT NOT BEYOND - the consumers Network Terminating Equipment (NTE) fixture at the. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. As in Lytham FY8 ? Sky customers are reporting a few however BT broadband is being crucified. If you have found this solution helpful please tick this as the answer. Hi, No the engineer did not show up. Re: Openreach not fixing my fault? What can I do? You can't contact Openreach directly. Message 1 of 9 (448 Views) Reply. They have identified that further work is required to repair the fault. So if a fault is reported to us on a Tuesday, we must fix it by the end. It took us minimum of 1hr on the business one for them to actually agree to fix it (the router died 6 months in). Hi . Openreach support have logged the fault and there is nothing for anyone at Plusnet to do, their contractor mucked it up and they will fix it OK, if I also log a 'fault' it. Check out the options available from Openreach below: These levels are defined by the response times of Openreach engineers to reported faults. Delayed repair following a total loss of service . £8. The fibre cabinet is approx 400 metres fro. Delays shouldn't take months. And it took us 3 weeks for them to fix our home one because their engineer messed up the setup (literally didn't have internet) and they refused to fix unless we paid £99 for the engineer. Nothing happened until 11th when BT simply closed. Free from UK landlines. If they have to dig up the road, Openreach have to obtain permission from the local authority. Long time reader first time poster. Yes PN did told me in fault team that BTw has resetted my line vis remotely DLM reset as part of the trial and this is why they did for. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. If we find a fault outside of your property, we may arrange a separate. This charge is for the call out and not to reinstate your own wiring. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. Message 3 of 13. It is with their Civils department as it requires a dig in the pavement. If sky isThe regulator had already imposed requirements on the Openreach subsidiary to provide 90 days' advance notice of any conditional pricing arrangements to be offered to ISPs. I have had a nightmare trying to get my broadband and phone services fixed since 17th December 2017 and I have had nothing but mixed messages about the problem. Find useful FAQs to help you if you have a query about a broadband fault. I have no choice. Openreach had to dig up our pavement again to get at the fault. An engineer worked on the exchange 2 days later and cut me off. wrote: wrote: that's one of the questions I asked Openreach and they refused to answer, so thanks very much. As h1xy said, if a nearby pole was hit by lightning and that’s when your internet went off, the most likely fault is a blown nte/hub. (“Wait a minute! You said “don’t worry” – now you are trying to panic me!”) Not so. The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. The exchange is St Annes (Lancsashire)Following a 14th visit (!) from Openreach (since Jan last year), the engineer has finally stated in his notes that he's provided a temporary fix and that a permanent one needs to be applied. I'm furious. If they find faults, fix them but advise the ISP there is no fault. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. OpenReach have found cable fault - but haven't come back to fix it drykloke. (no dial tone) and Sky sent Openreach out to fix it. I guess as we are upgradinghow long to cook gammon steak on george foreman grill; how to unlock travelpro luggage; crimea water crisis 2022; 248 tupperware road hemingway, sc 29554;. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. Or you can call Crimestoppers on 0800 555 111. You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you:. no phone connected) caused the speed to drop (especially uplink 3. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. The collision happened on Monday, April 5. Solar PV 5. Make sure all cables are properly attached. Hi everyone. According to In Your. That isn't surprising: you're not theirwrote: Lol just had a text from sky saying problem has now been fixed. The third agent said that the Openreach ticket was closed successfully eight days ago and has booked an engineer for tomorrow morning to come to fix the fault. The cables connected to your modem and fiber optic terminal box or indoor optical outlet (the small white box attached to the wall) probably became loose. I've had a 'throttled' broadband service for 2 months now. There’s probably water in the underground lines. On Wednesday a tractor flail trimming hedges in our road sliced through the cable from an underground duct running up the telegraph pole supplying myself and a neighbour. | Read 21,301-21,302 Reviews out of 21,302Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. bobblet35 • 15 hr. Home is where my books are. Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. but in future you should report the fault to your ISP and they must engage an Openreach engineer to fix the problem. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. This has been passed internally within Openreach for their 2nd stage teams, so the fault case is still open with Openreach. Mobile costs may vary. Level 3 Report 13. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. FTTC (Fibre To The Cabinet) most likely which means the connection from the- Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. You can't contact Openreach directly. Priority fault repair. BT Retail should not be charging you yet for the service if it is not live. One of the sockets was a master. Whilst a fault on dark fibre could take days to discover and repair, Openreach will guarantee an industry-leading five hour repair time on OSA Filter. Find out more. Tested line - No faults, checked DSLAM and changed my connection to new ports. i do rely on a landline as im 69 in fraile heatlth since my husband died in febuary. For a phone fault when an engineer completes the job, there's a 2 day retest period where we can 'reject the clear' and pass it back to Openreach for further investigation which I find normally gets another engineer out quicker than. Finally 2 weeks after moved in I could work from home. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. you back about a sales enquiry. Delayed repair following loss of service: Your service has stopped working and it is not fully fixed after two full working days. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. May 1, 2019. Openreach - how long to fix a fault. co. Ask for the leaflet quoting document number "PHME 87180". e. It hasn't. Edited by. Reply. 33 for each calendar day that the service is not repaired: Missed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. 33 for each day, after the two working days, that the service isn't. Message 7 of 7. It was an external fault which was put down to ‘corrosion’ somewhere on. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. . The fault has now been reported and an engineer visit is 8n place for next Tuesday. . The BLUE cable shown is BT Openreach’s responsibility, and the RED part is yours. The ISP did give me a refund of a month's subs over how long it was taking, even though it wasn't their fault. Is your telephone service working OK? Any noise on the line? ChrisJan. 365 days a year. Openreach Fault – No Broadband for Weeks in Parts of Lowestoft. Openreach builds, maintains, and manages the UK’s internet infrastructure, which means it provides connectivity services to 25 million UK homes and businesses. Thank you so much Karl!About 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. FTTC (Fibre To The Cabinet) most likely which means the connection from the - Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. At present Openreach is already on-target to. 15 per missed. they’ve declared that the fault is external and called upon BT Openreach to fix the. Solar PV 5. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. Edited by deleted (Mon 16-Oct-17 18:33:36)I have since been informed that sky pay openreach £160 per engineer call out, so its in openreach interest to not fix the problem straight away and to go back as many times as possible, that way they get more call out charges from sky. At 8:40 last night I received a call from Openreach support asking if I had reported a fault, during the conversation we arrived at the conclusion the lines had been swapped. At present most consumer broadband packages on. There was always a phone line to the property but itFY8 Lytham is the next town, mine is LCSTA St Anne's (according to Samknows) , not sure they're the same? "Good" to know it's not just meHi. 22-02-2020 1:48 PM. Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. Openreach has today unveiled a “major” change to the pricing of their gigabit-capable Fibre-to-the-Premises broadband products, which aims to give UK ISPs not only cheaper services but also “long-term price certainty” through a series of new commitments. There are some simple checks you can try to fix your broadband connection issue. Re: Fibre cable connector broken by builders - BT think they can fix remotely. Every time they come out they test the line, change the ports and still no speed. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. Our engineers can help you with anything from installing your services to fixing a fault. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August - Sky confirm that Openreach have given a go-live date of 26th August which they assure will not be missed. openreach fault tracker. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. Broadband issues: text HELP to 61998. They located a fault out to the line and went directly to this. By selecting Accept, you are agreeing to our cookies. Delayed repair following a total loss of service 2. 14-10-2017 10:40 AM. Now I'm struggling with BT and BT Openreach and currently have an on going eight page word document with the many things hey have done wrong and could really do with your advice. Next week I am moving into a house that burned down a few years ago and has now been rebuilt. The. Nte swap will take five minutes. If real unlucky, the lead in to your property is borked, and will require replacing. It is likely that the Openreach Engineer will disconnect your extensions to get the line working and raise a charge. Edited by. 59 next day, seven days a week, including Public and Bank Holiday. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to say. A 75-year-old reader moved house in February and has been waiting for a broadband connection ever since. i checked all. NOTE: I only provide help on the forums and NOT via PM.